It is always a reassuring and thrilling feeling when you gain several new customers within the digital realm. There are many positive “ambassadors” eager to use what you are offering, and willing to stick around for the long run. The last few years have been so challenging that the “one step forward, two steps back” mantra solidly holds true. Your net result is not entirely positive if you have lost a few simultaneously from your existing client base.
As you are searching for the most innovative and effective ways to gain new business, your current customers may suffer from a temporary lack of attention. While it’s great news that those customers have already signed up to purchase something from you, they also need a great experience and value proposition to stick around. There’s a very good reason for any company to have entire departments focused on positive retention, and today we’ll look at three tactics that can provide existing customers with an incentive to not search for greener pastures.
Captivate + Entertain Via Engaging Content:
Customer retention is another reason to take a hard look at the caliber of content you are cranking out. Your content strategy is instrumental in keeping clients interested in your service. While people are browsing the web in search of what interests them, their curiosity peaks when a potential relationship can develop. After it is determined what relationship stage customers are rooted in, you can plan your material strategy.
If a customer has not made a purchase in some time, it can be beneficial to remind them of their connection to your product line. If you have pinpointed the segment of customers who display consistency, content that details ways in which to enhance their experience could be successful. No matter what kind of product or service you offer, putting together material such as a podcast outlining self-improvement techniques could be quite effective.
Personalization Minus the Cookie Cutter:
Nearly 75 percent of surveyed shoppers have claimed that they expect a certain level of personalization from the brands they support and interact with. If a purchase or informative experience does not seem unique, it affects their level of satisfaction just as much as quality or price. Everything from a consistent email strategy to recommendations for future products are best achieved by using customer data. One excellent email strategy is outlining discounts based on past purchases.
If you have a business with physical employees, training your reps to deal with emotions is crucial to your success. It helps the customer not feel as processed, while they also may expect you to be there when they need you more than ever. Excellent materials that help with self-service include explanation videos, FAQs, and step-by-step videos to effectively solve common problems. Feedback harvesting is a good opportunity to carefully examine results and create a personalized experience.
Some Best-Remembered Interactions are Unscripted:
During any relationship, being ignored is never a positive feeling. In the employment sector, not being heard was a significant force of momentum during the “Great Resignation” of the past few years. Developing online communities where customers can share their feedback is a great start. Once various concerns with any form of product are voiced, there are many mediums available to respond.
The food industry has existed as a prime example of making good on dissatisfaction, but basic principles are aligned with many industries. Any company has a few areas of liability, such as auto repair or medical scheduling. When consumers within the public with the most buying power perceive that upper-level personnel have their heart in the game and are ready to help, positive attention can spread like wildfire by word of mouth.
Spring is such a time of opportunity here at FarFetched Studios: we are all researching trends that have been brewing during the chilly months and are now “appearing in real-time.” You may be wanting to revamp your business, proceed with a thrilling new idea, or keep positive revenue alive during the days of summer. We will heed the call with diligence for your next creative endeavor and assure that valuable engagement remains heightened, savvy, and vibrant!